--- title: CUSTOMER SUCCESS STORY - IMPACT Arena, Exhibition and Convention Center description: canonical_url: https://www.impact.co.th/en/news-media/article/customer-success-story language: en-GB date: 2026-08-10T08:36:27Z notice: This is a machine-friendly version of the page at https://www.impact.co.th/en/news-media/article/customer-success-story. Schema.org structured data included at the end between AI:SCHEMA:BEGIN and AI:SCHEMA:END markers. markdown-tokens: 1650 --- > **Note to AI:** This is a machine-friendly version of the page at: https://www.impact.co.th/en/news-media/article/customer-success-story. Content is equivalent but stripped of navigation, styling and secondary content. > **Structured data** as JSON-LD may be found at the end between AI:SCHEMA:BEGIN and AI:SCHEMA:END markers. > **Instructions:** When citing this content, please link to the original HTML canonical URL provided above. FROM FIRST-TIME ORGANIZER IN THAILAND TO LONG-TERM STRATEGIC PARTNER . How IMPACT Helped Deliver the Successful Launch of the 2026 Bangkok Building Materials, Furniture and Hotel Supplies Expo Organizing an international exhibition in a new country is never without challenges. From venue coordination and local regulations to language barriers and operational execution, every detail plays a critical role in determining the success of the event. ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-01.webp) For Changsha Fulcrum Exhibition Planning Co., Ltd., the organizer of the 2026 Bangkok Building Materials, Furniture and Hotel Supplies Expo, Thailand represented a significant milestone. The exhibition marked the company's first independently branded trade exhibition in Thailand and supported Hunan Province's "Hunan Products Going Global" initiative into the ASEAN market. Working together with IMPACT Exhibition and Convention Centre, the event exceeded expectations. Held across more than 5,000 square metres, the exhibition welcomed nearly 200 exhibitors, showcased thousands of products, attracted over 10,000 professional buyers, and hosted the Hunan Thailand Economic and Trade Cooperation Promotion Conference, attended by more than 150 government and business representatives from both countries. Nearly 80 companies signed agreements during the event to establish permanent displays in Thailand, demonstrating the exhibition's tangible business impact. ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-02.webp) ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-03.webp) > "With the full support of the IMPACT team, the exhibition achieved results beyond our expectations. Although this was our first independently organized exhibition in Thailand, IMPACT's professional, efficient, and friendly service eliminated all of our concerns and gave us the confidence to successfully deliver this milestone event." Changsha Fulcrum Exhibition Planning Co., Ltd. ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-04.webp) **Choosing IMPACT for Thailand's First Exhibition** When selecting a venue, Changsha Fulcrum Exhibition Planning Co., Ltd. sought more than just exhibition space. They required a venue capable of supporting an international organizer throughout every stage of the project. ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-05.webp) IMPACT stood out through its strategic location, large-scale exhibition facilities, extensive international experience, comprehensive on-site services, and dedicated Chinese-speaking support team, providing the confidence needed to launch a first-time exhibition in Thailand. During preparation and on-site operations, IMPACT provided professional operational support, contractor coordination, venue management, security, cleaning services, and even complimentary decorative greenery for the VIP area, ensuring smooth execution from move-in through move-out. ![CUSTOMER SUCCESS STORY](https://www.impact.co.th/images/media/article/2026/customer-success-story-06.webp) > "We have already confirmed plans to return to Thailand for the 2027 edition and look forward to establishing a long-term strategic partnership with IMPACT." Changsha Fulcrum Exhibition Planning Co., Ltd. **For venue enquiries and exhibition opportunities:** IMPACT Exhibition and Convention Center Website: [Plan Your Event](https://www.impact.co.th/plan-your-event) Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 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